resume
Name : pankaj
D.O.B : 21August       1986
Gender : Male
Marital Status : Unmarried
Current location : delhi ncr
Edu Qualification
Highest Qualification : B.A
Other Qualification(s)/Certification(s)/Diploma etc
Qualifications : GNIIT
Other Key Points
Total Experience : 4 - 5 yr
Key Skills : gniit
Functional Area : Banking,Insurance
Current Industry : BPO/KPO/ITES
Work Experience Details
Current Organisation : AEGIS
Current Designation : SUBJECT MATTER EXPERT
Current Level : Executive
Annual Salary : 2.0 lakh
Current Resume
                     Personal Details

Name: Pankaj Keshwani
Address: D 97 Mahendru Enclave
Delhi 110003
Contact details: +91- 11- 27234847(R)
+91- 0-9212458616(M)
E-mail: pankaj_006@yahoo.com

Immediate Goals
To be a sagacious professional working towards organizational aims and individual goals. I want to crave a niche for myself in the corporate world and obtain a challenging, growth – oriented job with the organization that best utilizes my education, knowledge and abilities.

Skills Profile

• Efficient use of Ms Office and E-mail system.
• Languages: English, Hindi.
• Distinguished as a team worker by the group members on the course and acquired through work experience.

Education and Qualification

Schooling : St. Xaviers (Delhi) 1997

Graduation : Osmania University (Hyderabad) 2000

Technical Qualification # G-NIIT - 2years Diploma


Work-Experience

Wipro Bpo (25th Oct 2003 to- 03 Aug 2005)
Role - Technical support facilitator
Project - Desktop support
Client - DELL desktop and laptop
Environment - Windows 98, ME, XP (home And pro)
Tools used - Dellserv, Delltech, Kcl and Rsl.

GLOBAL VANTEDGE (22nd may 2006 till Date)


Global Vantedge is a U.S.-headquartered company operating from a highly professional, state-of-the-industry contact center in India. We specialize in credit and receivables management, from courtesy calls, delinquency collections and post charge-off recoveries to credit services such as application processing, credit decision and dispute resolution.

? Manage escalated cases and Ensure Quality Referrals on time.
? Ensure compliance to Business Policy, Collections processes and procedures.
? Motivating the team through one to one / group discussions and ensuring the performance according to Planned Strategies.
? Helping team members to achieve improvement and consistency in performance.
? Taking supervisory calls, incase the agent is not able to handle the situation or if the consumer asks for the Sr. Agent or supervisor, take their calls and handle the consumer queries and disputes.
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Special Achievement

Received silver and bronze Medal for gaining customer satisfaction.
Received certificate of Excellence from DELL for contribution in making
Wipro Spectra mind as the best site for customers Technical support (2004).
Working as a S M E(subject matter expert).


Interests and Achievements
Listen to music, reading books, playing badminton, cricket, and meeting new
people.


REFERENCES
Available upon request.
Contact Information
Email-id : pankaj.keshwani@yahoo.com
Present Address : d 97 mahendru enclave delhi
City :  delhi
State : delhi
Pin Code : 110003
Country : India
Phone : 91 011 27234847
Mobile : 09212458616